• Payment Methods
• Shipping
• Adult Material
• Confidentiality
• About Names

After deciding what you want to order, you may contact us with your order in one of two ways -

ALL CHECKS AND MONEY ORDERS SHOULD BE SENT TO

ASYLUM ANIME

812 North Broadway

Pittsburg, KS 66762

USA

Order via e-mail
Include in your e-mail a list of the item(s) you are interested in ordering, along with your mailing address (to determine shipping costs & methods). If you are ordering from outside the United States, be sure to inform us of this in your e-mail as well as what country you are ordering from. If you are ordering from within the USA please specify your Shipping address.

After we receive your order, we will e-mail you back with your total plus shipping.

• If paying by money order or check, please mail your payment for the full amount.
• If you are paying by credit card (see below for details) and have included all necessary information in your e-mail (or we already have your information on file), we will immediately process your order without waiting for a response e-mail from you (unless you indicate otherwise in your initial e-mail).
• ALL Ordering questions and orders themselves should be sent to CCOWGUILL@COX.NET

Order via phone
Call us during business hours (12 p.m. to 6 p.m. Central Time, Monday thru Saturday) with your order. Be ready to provide all the information listed above. If you don't wish to provide credit card information over the phone, feel free to e-mail to us later (though we cannot guarantee on-line security, so do this at your own risk), or pay via check or money order as described above.

We will hold your orders for 2 weeks while we await your payment. THIS DOES NOT MEAN THAT YOU CAN SAY THAT YOU WILL PAY FOR IT AND WAIT 2 WEEKS TO SEND YOUR PAYMENT! If we do not receive your payment within this time, we cannot guarantee that the items you requested will still be available. If you find that it will take longer than 2 weeks before we receive your payment, please let us know as soon as possible so we can make appropriate arrangements.

We try our best to keep the webpage updated, but sometimes items you order may not be in stock (especially in the case of cels and posters, or pretty much anything during summer convention season). We will let you know in the return e-mail if items you requested are out of stock.

We accept the following forms of payment:

• Money Orders
• Personal Checks (Will be sent out after a 10 day period)
  
• Credit Cards
• PayPal(Be sure to include WHAT you ordered in the description)
  

Send cash only at your own risk.

For international orders (those made from outside the United States), please be sure that all payments are made out in American Dollars.

If sending a check or money order, please be sure to include a note with your payment that includes:

• Your full name
• Your mailing address
• Your phone number
• What you ordered with us

We get a lot of orders and cannot easily determine what someone was ordering without this information.

Money Orders
Money orders are a simple form of payment that can be purchased at a number of different fairly convenient places: grocery stores, post offices (about $0.85 each), and even some convenience stores. Since you pay for them up-front, they're a lot less risky for us than checks, and this reduced risk enables us to get your item out faster.

Make all money orders out to 'Asylum Anime'.

Personal Checks
If you choose to pay by personal check, we must hold your order for ten (10) days after receiving your payment while the check clears the bank.

The following information MUST be written on the front of the check, or the order will NOT be processed:

• Your Name & Address (MUST be pre-printed on the check) - No P.O. Boxes for addresses!
• Your Home & Work Phone Numbers
  
• Your Drivers License Number, Date of Birth, and State of Issuance

Please Note: We will NOT accept any 'starter' checks (checks that do not have your name and address pre-printed on them).

Make all personal checks out to 'Asylum Anime'.

Credit Cards
We accept all major credit cards. You may e-mail your credit card information to us (though we cannot guarantee on-line security, so do this at your own risk). You may also call or fax us the information at Phone (620) 231 0922 or Fax (620) 235 1706 between the hours of 12 p.m. to 6 p.m. Central Time (same number for fax or voice).

Please note that we can only accept credit card payments from the person to whom the credit card was issued.

We require the following information for credit card payments:

• Full name
• Name as it appears on the card (if different)
• Address
• Phone number
• Type of card
• Credit Card cvv2(3 digit code usually on the signature panel of the card)
• Card number
• Card expiration date
  

PayPal
If paying by PayPal, we will exchange by e-mail the appropriate information. Your order will only be processed once the payment is transferred to our account.

All orders are shipped using the United States Postal Service.

Standard shipping is Priority Mail (average 3-5 day delivery) and is insured for the full value of the item(s) ordered.

If you would like a different method of shipping, please indicate this in your e-mail (please be aware that overnight shipping is very expensive, at minimum around $20.00).

Shipping Methods (within the U.S.):

• Priority (average 3-5 days)
• Express (Overnight dependant on your location)
• Ground (very slow, usually not very much cheaper than Priority)(Also generally not insureable, nor reccommended)

You may also choose not to have insurance on your package. If you do not get insurance, there is no guarantee that your package will arrive safely. If you do pay for insurance and the item(s) are damaged due to postal mishap, you may return the item(s) to the post office and receive a full refund (you do, of course, have to give up the damaged merchandise).

If you are ordering from outside the United States, please indicate in your e-mail that this is an international order. We will determine what shipping methods are available depending on where you are ordering from.

You must be 18 years of age or older to purchase any adult material. Such items are noted with the words Must be 18+ or similar text.

Proof of age is required for all purchases of these items. Call, fax, mail, or e-mail us a photocopy or scan of your Driver's License or other ID listing your name & birthdate.

All customer information is completely and totally confidential. We do not give out information about our customers to anyone for any reason. This includes, but is not limited to: Names, addresses, phone numbers, ages, credit card information, or items purchased.

In all instances where we request your name, you MUST provide us your REAL NAME. We realize that a lot of anime fans enjoy adopting the names of favorite characters or other aliases as their own, but we cannot ship or insure packages to false names, no matter how much you prefer your screenname or nickname to the name your parents gave you.

Thanks for choosing Asylum Anime!